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Policies:
Shipping: We ship from the town of Buayai in the silk region of Thailand where we have our workshop. Our flat rate world-wide shipping charges for registered airmail is $8 - which requires a signature. Please allow roughly 6 weeks for us to make and you to receive your tie. For pocket square orders please allow roughly 3 weeks. Orders to Australia are about 1 week faster. We will post updates on our estimated delivery times on the front page of our store. Please research your country's special customs duty and paperwork requirements before you order. If you require something faster, let us know and we’ll arrange whatever you need (at additional cost). Please e-mail us at: customerservice@samhober.com Payment Policies: We accept Visa, Mastercard, Discover, American Express and Paypal. If you wish to use Paypal to transfer funds please email us with your order. We will email back your total cost. For Paypal payments please login to www.paypal.com and request a payment to our e-mail address: customerservice@samhober.com Returns: We want you to love your what you order from us. If you find that within 30 days of receipt that the quality of your order is not acceptable, simply email us with a note asking for an exchange or refund. Please note that we do not offer refunds or exchanges when you change your mind about a color, fabric or size for example. We can often send you swatches for tie orders if you ask us. Privacy Policy: Sam Hober is committed to protecting your privacy. We know that you care how information about you is used, and we appreciate your trust that we will do so in an honorable manner. Above all, we ensure that none of the information you provide will be traded or sold. All information collected (during the initial sign-up process, for example) is routed through an encrypted Secure Socket Layers (SSL) 128-bit connection for your protection. 128-bit SSL is the industry standard for concealing information on the internet.
Our Goals: We feel that an organization's responsibility to society is determined by that organization's collective talents and inclinations; accordingly our mission is to promote traditional weaving and the crafting of fine neckties, pocket squares and scarves. We do not consider it enough to simply trade fairly with our craftpersons and suppliers; whom are our family, friends, and neighbors. Instead, we have a commitment of respecting and encouraging all stakeholders who take an active part in the company’s mission. This respect takes many forms ranging from taking part in local ceremonial traditions, to preserving arts that are in danger of being lost, to sometimes something as practical as encouraging a student to stay in school, or a grandmother to take her vitamins. For our clients our respect is shown by providing traditional handmade products that we make ourselves and sell in a simple old-fashioned way. We enjoy taking the time to provide you with what you want and answering your questions is a pleasure rather than a task.
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